ONSITE COMPUTER SUPPORT PRICE PLAN
On site appointments available 7 days a week!Don't worry about unhooking your PC, driving to the store and waiting days to get your computer back. Let our technicians come to you on your schedule. Appointments available 7 days a week! We can assist with a variety of services, Virus Removal, Software Installation and Support, Wireless Setup and Configuration. Appointments must be made online so that it will be recieved 24x7 and sent to the correct technican. All appointments require a deposit. Deposits are non-refundable.
Hourly Service Rates
|Time of Service||Onsite (USD)||Remote (BDT)|
Business Hours (Standard Rates)
Sunday to Thursday, 9:00am – 6:00pm
|$ 40 / per hour||৳ 3000 / per hour|
After Business Hours (Standard * 1.5x)
Sunday to Thursday, 6:00pm – 11:59pm
|$ 60 / per hour||৳ 4500 / per hour|
Overnight (Double Time)
Sunday to Thursday, 12:00am – 9:00am
|$ 80 / per hour||৳ 6000 / per hour|
|Holidays (Standard * 2.5)||$ 100 / per hour||৳ 7500 / per hour|
HOLIDAY SUPPORTIf you have a 24x7 LiveSupport+ Server that has an issue, our Network Operations Center (NOC) will be monitoring and working on resolving the issue at no additional cost. On-Site+ and Block of Hour programs are not covered on federal holidays and are billed at standard holiday rates listed in the Rate Card and are supported on a best effort basis depending on local staff availability. Remote support plans with 24x7x365 are supported via our Help Desk at all times.
Cancellation PolicyFailure to provide 24 hours cancellation notice will result in deposit being kept in full along with estimated service time. All deposits are non-refundable unless our company is unable to attend appointment. Resolution of services is not guarenteed and service is billed hourly, due at the time of service regardless of any quotes or resolution.