PC NERWORK SUPPORT

When it comes to your office servers, desktop PCs, routers, switches, firewalls, printers, wireless devices, cabling and the rest of your in-house network infrastructure, Dataprise is right there on-site with you to ensure it all runs smoothly. From routine backups - to maintenance - to high-level strategic advice, we’ve got every aspect of your office technology covered.'' Our services are provided from a Sole Source Service and Solution Provider approach and include Onsite Staffing, Help Desk Support, Remote Access Control, Hardware Repair, Data and Disaster Recovery, Network Support, Cabling, I.T. Consulting, Integration Projects, Turnkey Installations, Application Rollouts, Software Upgrades, Transitions and Integration.

All Onsite Computer Services field service engineers are certified, have a minimum 3 years experience and have been through level-tested interviews and exam processes prior to employment. This process, coupled with ongoing training and performance incentives, keeps our entire staff of technicians and internal support motivated and fresh.

Service and Maintenance Agreements are individually priced depending on the service menu selections, which include Onsite Service and Support, Remote Access Control, Help Desk Support, and the length and size of the support requirement. Our flexibility is essential to match what you want or need with a customized program that we both understand. Billing can also be flexible: hourly, monthly, quarterly, semi-annual or annual with discounts available for longer commitments.

Onsite Computer Services service delivery system, along with Service Trak™ logistics, has created efficiencies that are recognized within the industry. These inherent benefits in our system have allowed us to proudly provide state-of-the-art services at a fraction of our competition’s programs. We welcome your comparison of quality and pricing!

Our only product is uptime service and support and project management. Unlike other providers, who may also retail equipment or manufacture equipment, our only revenue is providing IT support with rapid response to clients' real time needs. As a convenience to our customers they can purchase components (i.e.: break-fix or upgrades) for or from us to streamline the process.

Another differentiating benefit is that we recognize both the hardware and the software on every service call while onsite. This helps to assure solutions will be timely and cost-effective. The initial preventive maintenance performed at your site gives our central dispatchers a comprehensive overview of your operation and equipment before the technician is chosen. Matching the skill-set of a technician with a support issue the first time allows everyone to enjoy a timely solution to virtually any service issue. This of course reduces risk at very critical moments.

A fourth benefit is the true coverage capability of our work force, components and delivery within an extensive geographic area. Our motto of “service anywhere” can be coordinated through a single call or online request. The professional dispatchers, helpdesk personnel, project managers and logistics teams work together to coordinate technical skills, scheduling, reporting and customer service at a central dispatch center.



RESIDENTIAL SERVICES

  • Virus, Worm and Spyware Removal
  • Anti-virus and Internet Security Solutions
  • Wireless Networking
  • Data Backup and Recovery
  • High-Speed Cable DSL Modem Setup
  • Troubleshoot and Repair
  • Software Training
  • Shared Internet Office Solutions
  • Purchase a Computer

BUSINESS SERVICES

  • Server Installation and Support
  • Anti-virus and Internet Security Solutions
  • Data Backup and Recovery
  • Technology Consulting
  • Troubleshoot and Repair
  • Software Training
  • Remote Managed Services
  • Network Monitoring and Management
  • Remote Data Backup
  • Computer and Network Security
  • Shared Internet Office Solutions
  • Email Server and Mobile Device Support
  • Office Relocation and Setup

Customer Satisfaction Guarantee since 2007!
When we accept a job we see it through to the end - even if that means accessing your computer remotely to answer any questions. It is our policy that we will not stop working on a job until it is completely fixed to your satisfaction.

We are fully insured through THE HARTFORD up to $1mm.

PC Repair: Your PC is serious business!

Our company mission is to constantly strive to exceed expectations. We are a collection of very senior levelIT technicians, with a large knowledge bases and years of in-field experience to draw from. We are not satisfied until you are happy.

We understand that for most people it is critical to have your computer systems virus free and running at optimal performance at all times - it is Our Commitment that if you call upon our IT services, we will have your systems up and running at peak performance quickly and at a competitive rate.