Let’s See What Our Customers Have To Say!
Total Respondents 50
1. Which offshore bookkeeping services did we provide (mark all that apply)?
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| Tax Preparation | 5 | 10% | 10% |
| Business Consulting | 7 | 14% | 14% |
| Bookkeeping/Payroll | 6 | 12% | 12% |
| All of the Above | 32 | 64% | 64% |
2. Which of the following phrases would you use to characterize our offshore bookkeeping services?
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| High Quality | 18 | 36% | 36% |
| Timely | 21 | 42% | 42% |
| Overpriced | 3 | 6% | 6% |
| Poor Quality | 2 | 4% | 4% |
| Useful | 6 | 12% | 12% |
3. To what extent did our offshore bookkeeping services meet your expectations?
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| Exceeded | 42 | 84% | 84% |
| Met | 6 | 12% | 12% |
| Below Expectations | 2 | 4% | 4% |
| Not Satisfied at All | 0 | 0% | 0% |
4. How would you assess our offshore bookkeeping services in terms of quality and accuracy?
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| Very High Quality | 28 | 56% | 56% |
| High Quality | 18 | 36% | 36% |
| Satisfactory | 4 | 8% | 8% |
| Poor Quality | 0 | 0% | 0% |
| Very Poor Quality | 0 | 0% | 0% |
5. How would you rank the value of our offshore bookkeeping services in relation to their cost?
nswered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| Excellent | 19 | 38% | 38% |
| Above Average | 22 | 44% | 44% |
| Average | 5 | 10% | 10% |
| Below Average | 2 | 4% | 4% |
| Poor | 2 | 4% | 4% |
6. How helpful have we been to your offshore bookkeeping services-related inquiries or concerns?
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| Extremely Responsive | 15 | 30% | 30% |
| Very Responsive | 25 | 50% | 50% |
| Moderately Responsive | 5 | 10% | 10% |
| Not So Responsive | 3 | 6% | 6% |
| Not At All Responsive | 2 | 4% | 4% |
7. Have you been a client of our firm for a long time?
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| 1 Year or Less | 12 | 24% | 24% |
| 1-3 Years | 15 | 30% | 30% |
| More Than 3 Years | 23 | 46% | 46% |
8. Overall, how happy are you with our firm?
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| Very Satisfied | 38 | 76% | 76% |
| Somewhat Satisfied | 10 | 20% | 20% |
| Moderate | 1 | 2% | 2% |
| Somewhat Dissatisfied | 1 | 2% | 2% |
| Very Dissatisfied | 0 | 0% | 0% |
9. What additional services (mark all that apply) would be of interest to you?
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| Business Advisory | 12 | 24% | 24% |
| Incorporation | 9 | 18% | 18% |
| Auditing Services | 10 | 20% | 20% |
| Human Resource | 4 | 8% | 8% |
| All of the Above | 15 | 30% | 30% |
10. When you contacted or visited the General Accounting Office, did you get the information that you needed or was your issue resolved?
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| Strongly Agree | 23 | 46% | 46% |
| Agree | 22 | 44% | 44% |
| Disagree | 4 | 8% | 8% |
| Strongly Disagree | 1 | 2% | 2% |
11. How likely is it that you would recommend our firm to a friend or colleague?
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Very Likely Not At All
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| 1-2 | 6 | 12% | 12% |
| 3-4 | 7 | 14% | 14% |
| 5-6 | 10 | 20% | 20% |
| 7-8 | 11 | 22% | 22% |
| 9-10 | 16 | 32% | 32% |
12. How would you rate the customer service received from the General Accounting staff?
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Very Satisfied Very Dissatisfied
Answered 50, Skipped 0, Response Total 50
| Answer Type | Selection | % All Question Responses | % ALL Survey Responses |
| 1-2 | 5 | 10% | 10% |
| 3-4 | 8 | 16% | 16% |
| 5-6 | 6 | 12% | 12% |
| 7-8 | 13 | 26% | 26% |
| 9-10 | 18 | 36% | 36% |
